COSTUMER SERVICE
SHIPPING METHODS
HighFrequenzi® delivers parcels all over the world via DHL Express. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. Highfrequenzi.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of HighFrequenzi®. All shipments are accompanied with an official invoice with the exact declared value of each item in euros. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.
ORDERS
HighFrequenzi® has created and published the website www.highfrequenzi.com with the mission to offer a service exclusively for its own Clients. The products on sale on the website www.highfrequenzi.com are destined to the Final Customer. By “Final Customer” www.highfrequenzi.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at www.highfrequenzi.com. Therefore, www.highfrequenzi.com requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with www.highfrequenzi.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, www.highfrequenzi.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. www.highfrequenzi.com reserves the right to decline to process an order and/or offer services to anyone at any time. Www.highfrequenzi.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. Www.highfrequenzi.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and www.highfrequenzi.com will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of www.highfrequenzi.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from www.highfrequenzi.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on www.highfrequenzi.com, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
AVAILABLE ITEMS
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
PRE-ORDER ITEMS
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, www.highfrequenzi.com will promptly inform and refund customers. www.highfrequenzi.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of HighFrequenzi® that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
Available merchandise will be shipped with standard shipping methods
Pre-orderable items will be shipped right after items are available in stock.
SHIPPING COSTS
NATIONAL AREA
Shipping Costs: Free
Countries included: Spain
AREA 1
Shipping Costs: 6€
Countries included: Andorra and Canary Islands
AREA 2 & 3
Shipping Costs: €9
Countries included: Belgium, France, Italy, Germany, Luxembourg, Netherlands, Portugal
AREA 4 & 5
Shipping Costs: €9
Countries included: Austria, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Sweden
AREA 6 & 7 A
Shipping Costs: €12
Countries included: Vatican City, Monaco, Belarus, Bosnia and Herzegovina, Iceland, Liechtenstein, Moldova, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine
AREA 6 & 7 B
Shipping Costs: €15
Countries included: Saudi Arabia, United Arab Emirates, Israel, Jordan, Kuwait, Lebanon, Oman, Russia, Albania, Greenland, Guernsey, Faroe Islands, Jersey, Kosovo, North Macedonia, Montenegro, Algeria, Egypt, Libya, Morocco, Tunisia, United Kingdom, Gibraltar
AREA 8
Shipping Costs: €15
Countries included: Canada, United States
AREA 9 & 10
Shipping Costs: €20
Countries included: United States, Bangladesh, Brunei, Bhutan, Cambodia, Qatar, China, South Korea, Philippines, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Hong Kong SAR (China), Macao SAR (China), Singapore, Sri Lanka, Thailand, Taiwan, Vietnam, Guadeloupe, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Curacao, Dominica, El Salvador, Grenada, Guatemala, Haiti, Honduras, Cayman Islands, Turks and Caicos Islands, British Virgin Islands, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Dominican Republic, Saint Bartholomew, Saint Kitts and Nevis, Saint Martin, Saint Vincent and the Grenadines, Saint Lucia, Trinidad and Tobago, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Falkland Islands, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Cook Islands, Solomon Islands, Kiribati, Nauru, Niue, New Caledonia, New Zealand, Papua New Guinea, Samoa, Timor-Leste, Tonga, Tuvalu, Vanuatu, Mexico, Bahrain
AREA 11
Shipping Costs: €30
Countries included: +ROW
If your order is destined for a country outside the European Union, the shipment may be subject to duties, taxes or other charges due to local and / or customs laws. We will send your package through the incoterm DDU (Duties and taxes upaid), which means that HighFrequenzi® will take care of delivering it, but will not bear any possible customs expenses or local taxes.
The person to whom the order is addressed will be responsible for all customs costs associated with importing the products (even if they reject the order). Please, if you are sending products from the HighFrequenzi® page to someone residing outside the European Union, make sure they know all this.
It is also possible that, for customs reasons, the order suffers some delay.
RETURNS
Customers can return the order, HighFrequenzi® refunds within 14 days from the receipt of the merchandise. Items must be returned in the same original conditions and neatly packed.
TO RETURN MY ORDER
Contact ecommerce@highfrequenzi.com to request the return authorization number and receive the instructions to return the merchandise. Please include in the email:
- Invoice number (top right of the invoice, followed by a #...)
- Name the order was made with
- Email address the order was made with
- Day/Time preference for DHL return pickup
Once you receive the instructions, fill in the return card that you can find inside the box.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, unwashed, not worn or altered.
Please, be aware that Masks are not returnable.
The socks must keep the original label, once removed the return will not be accepted.
This is for hygiene reasons. We will not accept any returns that have been worn or are soiled.
The HighFrequenzi® packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact ecommerce@highfrequenzi.com
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
We have made every effort to display the colors of our products that appear on highfrequenzi.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
DELIVERY TIME
HighFrequenzi® processes orders within 24 hours of the order’s placement, or the next available working day. Orders placed Sunday, or holiday will be processed the following business day. HighFrequenzi® ships all over the world via DHL Express. We cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to highfrequenzi.com's control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to:
Spain: approximately 1-2 working days (excluding the Canary Islands which may take 2-3 working days).
European Union: approximately 2-3 working days.
Rest of the world: approximately 4-5 working days.
PAYMENT METHODS
Highfrequenzi.com has the following payment methods available:
Credit cards (we accept Visa, Mastercard, American Express, Diners, Discover, JCB and Union Pay)
Paypal (to register a paypal account, please visit their website at paypal.com)
Please note that all payment transactions are subject to verification with the card issuer. Your credit card will be charged only when the order is finalized, and we will not be held responsible for any refusal of a card issuer to authorize the transaction. Furthermore, we conduct standard pre-authorization on the card; Products shall not be shipped until such checks have been performed. Please note that the card issuer may charge a fee or administrative-processing charge; we are not responsible for such expenses.
Please note that it may take your bank additional time to process the funds back to your account.
Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.
*In accordance with the new EU Regulation UE 2016/679 on Data Protection (GDPR), the data may be transferred to non EU countries or countries not belonging to the European Economic Area, that however grant an adequate level of protection of the personal data. In any case, the data processing will take place in accordance with the provisions of the current rules and regulations.