FAQS
HOW CAN I RETURN MY ORDER?
Customers can return the order, HighFrequenzi® refunds within 14 days from the receipt of the merchandise. Items must be returned in the same original conditions and neatly packed.
Contact ecommerce@highfrequenzi.com to request the return authorization number and receive the instructions to return the merchandise. Please include in the email:
- Invoice number (top right of the invoice, followed by a #...)
- Name the order was made with
- Email address the order was made with
- Day/Time preference for DHL return pickup
Once you receive the instructions, fill in the return card that you can find inside the box.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
AREA 1
Shipping Costs: 4€
Countries included: Spain
AREA 2 & 3
Shipping Costs: €9
Countries included: Andorra, Belgium, France, Italy, Germany, Luxembourg, Netherlands, Portugal
AREA 4 & 5
Shipping Costs: €9
Countries included: Austria, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Sweden
AREA 6 & 7 A
Shipping Costs: €12
Countries included: Vatican City, Monaco, Belarus, Bosnia and Herzegovina, Iceland, Liechtenstein, Moldova, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine
AREA 6 & 7 B
Shipping Costs: €15
Countries included: Saudi Arabia, United Arab Emirates, Israel, Jordan, Kuwait, Lebanon, Oman, Russia, Albania, Greenland, Guernsey, Faroe Islands, Jersey, Kosovo, North Macedonia, Montenegro, Algeria, Egypt, Libya, Morocco, Tunisia, United Kingdom, Gibraltar
AREA 8
Shipping Costs: €15
Countries included: Canada, United States
AREA 9 & 10
Shipping Costs: €20
Countries included: United States, Bangladesh, Brunei, Bhutan, Cambodia, Qatar, China, South Korea, Philippines, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Hong Kong SAR (China), Macao SAR (China), Singapore, Sri Lanka, Thailand, Taiwan, Vietnam, Guadeloupe, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Curacao, Dominica, El Salvador, Grenada, Guatemala, Haiti, Honduras, Cayman Islands, Turks and Caicos Islands, British Virgin Islands, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Dominican Republic, Saint Bartholomew, Saint Kitts and Nevis, Saint Martin, Saint Vincent and the Grenadines, Saint Lucia, Trinidad and Tobago, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Falkland Islands, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Cook Islands, Solomon Islands, Kiribati, Nauru, Niue, New Caledonia, New Zealand, Papua New Guinea, Samoa, Timor-Leste, Tonga, Tuvalu, Vanuatu, Mexico, Bahrain
AREA 11
Shipping Costs: €30
Countries included: +ROW
ARE DUTIES AND TAXES INCLUDED IN THE SHIPPING COSTS?
If your order is destined for a country outside the European Union, the shipment may be subject to duties, taxes or other charges due to local and / or customs laws. We will send your package through the incoterm DDU (Duties and taxes upaid), which means that HighFrequenzi® will take care of delivering it, but will not bear any possible customs expenses or local taxes.
The person to whom the order is addressed will be responsible for all customs costs associated with importing the products (even if they reject the order). Please, if you are sending products from the HighFrequenzi® page to someone residing outside the European Union, make sure they know all this.
It is also possible that, for customs reasons, the order suffers some delay.
WHERE CAN I FIND SIZE AND FIT INFORMATION?
Click on ‘Size Chart’ on each item’s page to view our conversion chart. We also provide model measurements. For more information, do not hesitate to contact us at contact@highfrequenzi.com.
WHAT PAYMENT METHODS DO WE ACCEPT?
HighFrequenzi® accepts the following payment methods:
Visa, MasterCard, American Express, Maestro enabled debit cards.
HighFrequenzi® offers a fast and convenient purchase method allowing you to save your credit card and shipping details for future purchases.
We also accept a selection of fast & convenient payment methods allowing you to purchase without entering your credit card details on the website. Your account will be charged once the order is completed. These include: Paypal, Apple Pay and Google Pay.
WHICH CURRENCIES CAN I SHOP IN?
Payments as well as refunds for shipments are all invoiced in Euro (EUR).
IS IT SAFE TO USE MY CREDIT CARD?
All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.
IS MY PERSONAL INFORMATION KEPT PRIVATE
Of course. For more information, please visit our Privacy Policy section.
HOW ARE REFUNDS PROCESSED?
Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product (s) but not the delivery charges.
HOW CAN I TRACK MY ORDER?
When the order will be tendered to the courier, customers receive an email from DHL providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.