SHIPPING & RETURN
SHIPPING COSTS
AREA 1
Shipping Costs: 4€
Countries included: Spain
AREA 2 & 3
Shipping Costs: €9
Countries included: Andorra, Belgium, France, Italy, Germany, Luxembourg, Netherlands, Portugal
AREA 4 & 5
Shipping Costs: €9
Countries included: Austria, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Sweden
AREA 6 & 7 A
Shipping Costs: €12
Countries included: Vatican City, Monaco, Belarus, Bosnia and Herzegovina, Iceland, Liechtenstein, Moldova, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine
AREA 6 & 7 B
Shipping Costs: €15
Countries included: Saudi Arabia, United Arab Emirates, Israel, Jordan, Kuwait, Lebanon, Oman, Russia, Albania, Greenland, Guernsey, Faroe Islands, Jersey, Kosovo, North Macedonia, Montenegro, Algeria, Egypt, Libya, Morocco, Tunisia, United Kingdom, Gibraltar
AREA 8
Shipping Costs: €15
Countries included: Canada, United States
AREA 9 & 10
Shipping Costs: €20
Countries included: United States, Bangladesh, Brunei, Bhutan, Cambodia, Qatar, China, South Korea, Philippines, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Hong Kong SAR (China), Macao SAR (China), Singapore, Sri Lanka, Thailand, Taiwan, Vietnam, Guadeloupe, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Curacao, Dominica, El Salvador, Grenada, Guatemala, Haiti, Honduras, Cayman Islands, Turks and Caicos Islands, British Virgin Islands, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Dominican Republic, Saint Bartholomew, Saint Kitts and Nevis, Saint Martin, Saint Vincent and the Grenadines, Saint Lucia, Trinidad and Tobago, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Falkland Islands, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Cook Islands, Solomon Islands, Kiribati, Nauru, Niue, New Caledonia, New Zealand, Papua New Guinea, Samoa, Timor-Leste, Tonga, Tuvalu, Vanuatu, Mexico, Bahrain
AREA 11
Shipping Costs: €30
Countries included: +ROW
If your order is destined for a country outside the European Union, the shipment may be subject to duties, taxes or other charges due to local and / or customs laws. We will send your package through the incoterm DDU (Duties and taxes upaid), which means that HighFrequenzi® will take care of delivering it, but will not bear any possible customs expenses or local taxes.
The person to whom the order is addressed will be responsible for all customs costs associated with importing the products (even if they reject the order). Please, if you are sending products from the HighFrequenzi® page to someone residing outside the European Union, make sure they know all this.
It is also possible that, for customs reasons, the order suffers some delay.
RETURNS
Customers can return the order, HighFrequenzi® refunds within 14 days from the receipt of the merchandise. Items must be returned in the same original conditions and neatly packed.
TO RETURN MY ORDER
Contact ecommerce@highfrequenzi.com to request the return authorization number and receive the instructions to return the merchandise. Please include in the email:
- Invoice number (top right of the invoice, followed by a #...)
- Name the order was made with
- Email address the order was made with
- Day/Time preference for DHL return pickup
Once you receive the instructions, fill in the return card that you can find inside the box.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, unwashed, not worn or altered.
Please, be aware that Masks are not returnable.
The socks must keep the original label, once removed the return will not be accepted.
This is for hygiene reasons. We will not accept any returns that have been worn or are soiled.
The HighFrequenzi® packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact ecommerce@highfrequenzi.com
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
We have made every effort to display the colors of our products that appear on highfrequenzi.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.